Shipping policy

At ABF Trading, we are committed to delivering your products safely and efficiently. This Shipping & Delivery Policy explains how deliveries are handled for purchases made through our website, physical store, or WhatsApp.

1. Delivery Areas

ABF Trading provides delivery services across applicable areas in Lebanon.

Delivery availability may vary depending on the customer’s location and accessibility. Certain remote or difficult-to-access areas may require additional delivery arrangements or fees.

2. Order Methods

Customers may place orders through:

  • The ABF Trading website
  • Our physical store
  • WhatsApp

Once an order is received, our team may contact the customer to confirm:

  • Product availability
  • Delivery address
  • Contact information
  • Delivery timing
  • Installation requirements (if applicable)

3. Delivery Time

We aim to deliver orders as quickly as possible.

Estimated delivery times may vary depending on:

  • Product availability
  • Customer location
  • Weather conditions
  • Traffic or operational delays
  • Public holidays

ABF Trading will make reasonable efforts to communicate estimated delivery timelines; however, delivery dates are not guaranteed.

4. Delivery Fees

Delivery charges may vary depending on:

  • Delivery location
  • Product size and weight
  • Floor access and building conditions
  • Installation requirements

Applicable delivery charges, if any, will be communicated before order confirmation.

5. Cash on Delivery (COD)

ABF Trading currently accepts:

  • Cash on Delivery (COD)

Customers are expected to provide the full payment amount upon delivery unless otherwise agreed.

For website orders, no advance deposit is required.

6. Delivery Conditions

Customers are responsible for:

  • Providing an accurate delivery address
  • Ensuring availability to receive the order
  • Providing accessible entry to the delivery location

If elevators are unavailable, access is restricted, or special handling is required, additional delivery arrangements or charges may apply.

ABF Trading reserves the right to postpone delivery if conditions are unsafe or inaccessible.

7. Product Inspection Upon Delivery

Customers are encouraged to inspect products upon delivery.

Any visible damage, missing items, or issues should be reported immediately at the time of delivery whenever possible.

8. Installation Services

ABF Trading offers installation services for selected products, including air conditioners and certain appliances.

Installation scheduling may occur separately from product delivery depending on technician availability.

Additional installation materials or work outside standard installation scope may incur additional charges.

9. Failed Delivery Attempts

If a customer is unavailable at the scheduled delivery time or provides incorrect delivery information, ABF Trading may reschedule the delivery.

Repeated failed delivery attempts may result in cancellation of the order.

10. Delays and Force Majeure

ABF Trading shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather
  • Road closures
  • Government restrictions
  • Strikes
  • Supply chain disruptions
  • Force majeure events

11. Contact Us

For shipping, delivery, or installation inquiries, please contact ABF Trading through our official communication channels or WhatsApp.